Privacy Policy

1. Introduction

Triumph Painters ("we," "our," or "us") is a professional painting services company based in Miami, Florida, serving residential and commercial clients throughout South Florida. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, use our services, or interact with us. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

2.1 Personal Identifiers

• Name
• Email address
• Phone number
• Mailing address

2.2 Location Information

We collect your address and location information to provide accurate quotes, schedule services, and deliver our painting services to your property.

2.3 Communication Data

When you contact us through our website forms, email, or phone, we collect the content of your communications, including messages, inquiries, and any information you choose to provide.

2.4 Technical Data

When you visit our website, we automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

3. How We Use Information

We use the information we collect for the following purposes:

• Providing Services: To provide quotes, schedule appointments, and deliver professional painting services
• Customer Communication: To respond to your inquiries, provide customer support, and communicate about your projects
• Scheduling and Billing: To schedule service appointments, process payments, and manage invoices
• Business Operations: To improve our services, analyze website usage, and optimize our business processes
• Marketing: With your consent, to send you promotional materials, newsletters, and information about our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our website, services, and users from fraud, abuse, and security threats

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Customer relationship management (CRM) systems
• Analytics and website performance tools
• Payment processing services
• Email and communication services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Your Rights Under CCPA / CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

5.1 Right to Know

You have the right to request that we disclose what personal information we collect, use, disclose, and sell (if applicable) about you.

5.2 Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing business relationships).

5.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

5.4 Right to Opt-Out of Sale/Sharing

We do not sell your personal information. However, you have the right to opt-out of the sale or sharing of your personal information if we engage in such practices in the future.

5.5 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

5.6 How to Submit a Request

To exercise your CCPA/CPRA rights, please contact us at:

• Email: info@triumphpainters.com
• Phone: 561-444-7998
• Mail: Triumph Painters, 16485 Collins Avenue, Sunny Isles Beach, FL 33160, USA

We will respond to your request within 45 days. We may require verification of your identity before processing your request.

6. Your Rights Under GDPR (EU Visitors)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

6.1 Lawful Basis for Processing

We process your personal data based on the following lawful bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfill our contractual obligations to provide services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To operate and improve our business, provided your rights and interests do not override ours

6.2 Your Rights

• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise your GDPR rights, please contact us using the contact information provided in Section 12.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our website. For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information
• The purposes for which we collected it
• Legal and regulatory requirements
• Ongoing business relationships

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using encryption (SSL/TLS)
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection
• Secure storage of physical and digital records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the contact information provided in Section 12.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (if applicable)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: